Justine Hoadley

Intelligent Motoring creates Head of Repairs role with the appointment of Alan Hunter

In a move to further enhance the consumer experience and cost efficiencies for its Warranty Assist and MotorEasy customers, vehicle ownership expert, Intelligent Motoring, has appointed Alan Hunter as its new Head of Repairs.

Posted on Dec 05, 2022 by Justine Hoadley

In a move to further enhance the consumer experience and cost efficiencies for its Warranty Assist and MotorEasy customers, vehicle ownership expert, Intelligent Motoring, has appointed Alan Hunter as its new Head of Repairs.

Alan joins with a wealth of experience in the automotive aftersales sector. This includes fifteen years at LeasePlan, where he managed the complaint and administration functions, including the management and review of vehicles with major and reoccurring mechanical issues. This, along with valued experience working with the Financial Ombudsman Service and the BVRLA, drives Alan’s genuine passion for doing what is right by the customer and treating customers fairly.

With the cost-of-living crisis continuing to be felt, Alan will prioritise working with Intelligent Motoring workshop partners to continue to provide cost effective, quality repairs that deliver ultimate financial protection. He will also look to grow Intelligent Motoring’s network of workshops, to ensure motorists can access a trusted and comprehensive range of local garages and franchise dealerships wherever they are in the country.

Comments Alan Hunter, the new Head of Repairs at Intelligent Motoring: “As motorists feel the economic pinch, they are seeking aftersales solutions which they can trust to be accountable, providing tangible peace of mind in the event of a service, maintenance or repair. As Head of Repairs, I will oversee the Claims Engineers and support the claims and appeals teams, where maximising value for the end customer will be at the top of my agenda.”

Duncan McClure Fisher, CEO of Intelligent Motoring adds, “With a network today of over 10,000 garages across the UK, there is no underestimating the importance of the new role of Head of Repairs to our business. With his vast experience, Alan is ideally placed to develop and grow our team, whilst ensure the spirit of our vehicle ownership solutions remains, enhancing the customer’s journey while maximising long-term dealer relationships.”

Warranty Assist provides comprehensive, tailored warranties, flexibly designed to suit the needs of motor dealers and their customers. MotorEasy, Intelligent Motoring’s B2C brand provides servicing, MOTs and repairs for around 4,000 motorists a month. Workshop bookings sit alongside a suite of insurance and protection services, including warranties, breakdown, GAP, alloy and cosmetic insurance.