Rivervale re-introduces Lease GAP Insurance via MotorEasy collaboration

Safeguarding its leasing customers from financial loss after theft of write-off

Posted on Aug 17, 2026

Car leasing and fleet provider, Rivervale, has joined forces with car ownership solutions expert MotorEasy to provide Lease GAP Insurance to its customers, enhancing the protection and peace of mind on new vehicle leases.

Rivervale had long included Lease GAP Insurance as an integral part of its customer proposition until the FCA paused sales in 2024. The introduction of a new offering, managed by MotorEasy, sees its customers once again protect themselves against the financial impact of a total loss from the moment they take delivery of their vehicle. 

Under the new collaboration, MotorEasy will operate the sales and claims handling as well as managing associated compliance and regulatory requirements, leveraging its technology, specialist expertise and significant automotive experience.

Lease GAP Insurance covers the shortfall between a motor insurer's settlement and the outstanding balance on a lease agreement, if a vehicle is written off or stolen. Designed to offset depreciation, it protects customers from unexpected financial loss by topping up the insurer's payout, helping them avoid the cost and disruption of an insurance total loss.

Comments Duncan Stock, Sales Director, Rivervale: “Incorporating protection products into our customer offer has always been important to us, so we are delighted to be reintroducing Lease GAP Insurance. The FCA’s Consumer Duty has rightly raised the standards expected of firms offering GAP Insurance, with greater emphasis on ensuring products deliver fair value and good customer outcomes.

By partnering with MotorEasy, we can once again offer customers access to valuable financial protection, while benefiting from their expertise in managing the associated compliance and administration. MotorEasy also manages the customer journey from initial communication through to follow-up, allowing us to offer the product confidently without adding significant operational complexity for our team.”

“The partnership also creates an additional revenue opportunity for Rivervale, while ensuring the customer experience and regulatory requirements remain at the heart of the proposition.”

The product is seamlessly integrated into the existing customer journey. Shortly after finalising their lease, customers receive information about Leasing GAP Insurance as part of their finance welcome pack. This is followed by email communications and support from MotorEasy’s UK based contact team. This approach prioritises informed decision making, allowing motorists to decide if GAP is right for them.

Duncan McClure Fisher, CEO of Intelligent Motoring, MotorEasy’s parent company added: “Lease GAP Insurance is arguably one of the most important protection products motorists can buy, but many are unaware of the depreciation risks they could face after a write off or vehicle theft. Rivervale were seeking a partner to help them enhance their customer experience and improve long-term engagement. Together we have created a solution that enhances the customer journey and enables leasing customers to access GAP insurance with confidence.”